We have a 7-day return policy, which means you have 7 days after receiving your item to
request a return.
To be eligible for a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or
proof of purchase.
To start a return, you can contact us at info@boconibags.in. Please note that returns will need
to be sent to the following address:
SHOP NO 145, BOMBAY BAG MARKET, M.A. RD. MADUNPURA MUMBAI-400008
Phone no: +91 9930327293
If your return is accepted, we’ll send you a return shipping label, as well as instructions on
how and where to send your package. Items sent back to us without first requesting a return
will not be accepted
You can always contact us for any return question at info@boconibags.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
Exceptions / non-returnable items
We strive to ensure your satisfaction with every purchase from [Your Website Name], however,
certain items are non-returnable. These include:
- Customized or Personalized Items: Products that have been customized or
personalized according to your specifications cannot be returned unless they are
defective or damaged upon receipt. - Used or Altered Items: Any item that has been used, altered, or damaged after
delivery is not eligible for return. - Hygiene Products: For hygiene reasons, certain items such as personal care products,
intimate apparel, and earrings (if applicable) cannot be returned. - Final Sale Items: Items marked as “final sale” at the time of purchase are not eligible
for return or exchange unless they are defective. - Perishable Goods: Perishable items, including consumables or items with expiration
dates, are non-returnable. - Clearance or Discounted Items: Products purchased at a discounted price or during
a clearance sale are considered final sale and cannot be returned unless they are
defective. - Damaged or Defective Items: In the unfortunate event that you receive a damaged or
defective item, please refer to our [Returns Policy](link to your returns policy) for
instructions on how to proceed.
Please review the product description carefully before purchasing to ensure that it meets your
expectations. If you have any questions regarding the return eligibility of a specific item, feel
free to contact our customer service team at info@boconibags.in
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the
return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some time for your
bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact
us at info@boconibags.in.